We treat millions of people in the NHS. Sometimes things can go wrong. These are known as Patient Safety Incidents. A patient safety incident is any unintended or unexpected event. We use the PSIRF framework to investigate these incidents.
How will I know if a patient safety incident has happened? We will be open and honest about incidents that have happened. This is known as a ‘Duty of Candour’
If it is believed that something has gone wrong during your care, you will be told about this straight away. We will say sorry and explain to you what went wrong.
What if I think something has gone wrong? Please tell the team caring for you, so they can investigate what happened. Caring for you is our priority. A family, friend or carer can do this on your behalf if you would prefer.
What happens if I have been harmed? We will treat you straight away. We will also ensure your support needs are met and listen to you. The incident will be recorded. We will give you the facts. We will say ‘Sorry’.
What happens if I am a patient in an incident? You will have a dedicated member of staff as your contact. They will provide you with all information on your incident. Investigating incidents can take time.
We are experiencing high levels of sickness in the clinical (GP/nursing) team this week. We apologise if your routine appointment has been rescheduled. Please be patient with the teams as we are trying our best to ensure a safe service and prioritising the most vulnerable patients in our urgent care/same day clinics. Thank you.
