Park View, Victoria Way and occasionally Lavender Grove surgery will close for an afternoon if staffing pressures or to avoid lone working. See our monthly News Post with more details of specific opening hours.
If you have a new health problem use the online prioryCARE form or call us on 01904 404100 to go through your symptoms
If already have sent a clinical request and are chasing this up or want to let us know that your symptoms have worsened or changed, please use the prioryCARE form, call us on 01904 404100 or pop in to our surgeries to discuss with a member of the team.
If you would like to know results from some tests you have had, please see our Test Results Page
For more information about how to arrange an appointment, see our Appointments Page.
There are many ways to get in touch to let us know how we have done - if you had a great experience with our clinical or non-clinical teams, please do let us know. You can use the feedback forms in surgery, FFT, google review or send us an email.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
If you are leaving feedback with concerns or queries related to your care please leave your contact details to allow us to support you.
Reviews
NHS reviews are no longer available to read or submit (June 2025).
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
This is only for general enquiries that you feel cannot be found on our PrioryCare request form. Do not use this form for any clinical queries or appointment requests. Instead submit a PrioryCare request.
Please note it may take up to 5 working days for you to receive a response to a general enquiries request.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager Priory Medical Centre Cornlands Road Acomb York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
If you would like to check your vaccination records, many patients can do this on their NHSapp or SystmOne account (via Airmid app).
We are doing our best to respond to the number of queries but please be patient as we have received a lot of online requests and calls about meningitis B vaccination this week.
Thank you.
We understand there is a lot of concern and confusion around Meningitis B - we are receiving a lot of queries about Men B vaccination so have put together some FAQs:
Meningitis B vaccine:
> Only offered to children between 8 weeks and 2 years of age who are due the vaccine as per national vaccine schedule (which was introduced in 2015)
> Patients without a spleen are also offered vaccination
> Those in ‘at risk’ areas with outbreaks will be contacted by Public Health
> University Students – only option is to seek privately
> University workers need to discuss with their employer
Meningitis ACWY Vaccine:
> Usually given in Year 9/10 at school
> If you are not vaccinated and between 16-25yrs we can arrange a routine nurse appointment for a vaccination (must be before the 25th Birthday)
> If you are unvaccinated and missed the vaccination at school (and <16yrs) please contact the school vaccination team as we cannot give the vaccine to this age group.
> People aged over 25 who are close contacts of patients who have meningitis ACW or Y will be informed by Public Health if they need to be vaccinated.
We cannot give any routine vaccinations privately at PMG - if you are keen to explore this, please look at other providers.
The most important thing is to be vigilant regarding the symptoms of meningitis and if you suspect meningitis or sepsis, seek emergency medical input via 999 or A&E.
If you’re unsure about meningitis and how to protect yourself, this blog is really helpful ⤵️
https://ukhsa.blog.gov.uk/2025/10/31/what-is-meningitis-symptoms-risks-and-how-to-protect-yourself/
